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Privacy Policy

Effective Date : 1st April, 2025

 

  1. This Website www.adredge.com (the "Website"), is owned and operated by Frugal Scientific Private Limited ("We", "Our", "Us"). We are committed to safeguarding your privacy and handling your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, , and other applicable national and state laws. Please review this policy to understand our practices regarding your personal data.

  2. We collect and process personal information to enhance and provide our products, services, and alternative dispute resolution (ADR) offerings.

  3. Our Privacy Policy may change without prior notice. We encourage you to review it periodically to stay informed of any updates. Your continued use of our services after changes indicates acceptance of the revised policy.

  4. All third parties with whom we work, and who have access to your personal information, are required to comply with this policy. No third party may access or process sensitive personal information without a strict confidentiality agreement.

1. GENERAL
2. CONSENT AND LEGAL BASIS FOR PROCESSING

We collect and process your personal information based on one or more of the following legal grounds:

  • Explicit Consent: Provided by you at the time of data collection

  • Contractual Necessity: The processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.

  • Legal Obligation: Compliance with a legal obligation to which we are subject.

  • Legitimate Interests: Our legitimate interests in operating, securing, and improving the platform, provided these do not override your fundamental rights.

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3. HOW WE COLLECT INFORMATION

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  1. Directly from You: We may collect personal information through your interactions with our website, including when you visit, register, or use our dispute resolution services.

  2. Online Interactions: We may gather information through online interactions with you or your representatives.

  3. From Other Sources: We may receive information from public databases, social media platforms, or other third parties, such as our clients, or updated delivery and address information from our carriers or other third parties to correct our records.

4. INFORMATION WE COLLECT

We collect information to improve our services, facilitate alternative dispute resolution, and deliver better customer experiences.

  1. Personal Information: When you use or register on our website, we may collect your First name, Last name, Email address, Password, and Phone number.

  2. Processing of Sensitive Personal Data: As an ADR platform, certain information we collect may constitute "sensitive personal data or information" as defined under applicable law. This includes financial details, legal documents, identity documents, and dispute-related records. We process such data subject to heightened security measures as required by law. You may withdraw consent for processing sensitive personal data at any time, subject to any overriding legal obligations (such as ongoing arbitration proceedings).

  3. Automatic Information: When you visit our website, we may automatically collect your device's Operating System (OS), Internet Protocol (IP) address, access times, browser type and language, referring website URL, and information on how you use our products or services.

  4. Website Interaction: We collect data on your interactions with our website, such as full Uniform Resource Locators (URLs) clickstream, products or content viewed, page response times, and page interaction (scrolling, clicks, mouse-overs).

  5. Feedback: By using our website, you agree that we may use and advertise your feedback in our marketing materials.

5. HOW WE USE INFORMATION

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We use your information to:

  • Facilitate arbitration, conciliation, mediation and other dispute resolution services.

  • Improve and maintain our products and services.

  • Enhance your experience with our website and personalize recommendations.

  • Process transactions and manage user accounts.

  • Provide customer support and respond to inquiries.

  • Send confirmations, invoices, updates, and security alerts.

  • Comply with legal requirements, enforce our agreements, and prevent fraud.


6. COOKIES AND TRACKING TECHNOLOGIES

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  1. Cookie Consent: We use essential cookies that are strictly necessary for the Website to function. We also use non-essential cookies for analytics, delivering content, measuring ad effectiveness, and improving your experience.

  2. Prior Informed Consent: Before placing any non-essential cookies, we will request your consent through a clear cookie notice on the Website.

  3. Managing Preferences: You may accept, reject, or customize your cookie preferences at any time by accessing the cookie settings on our Website or via your browser settings. Withdrawing consent will not affect any processing that took place while consent was in place. Please note that blocking essential cookies may limit certain Website functionalities.

7. SHARING AND DATA TRANSFER

  1. We share data with your consent or to complete transactions and facilitate services.

  2. Data may be shared with affiliates, vendors, and service providers under strict confidentiality agreements. These third parties must adhere to our privacy standards.

  3. We may disclose personal information to comply with legal obligations, respond to legal processes, enforce agreements, or protect the rights, property, or safety of Us and others.

  4. We may also share data in connection with business transactions such as mergers, acquisitions, or asset sales.

8. DATA RETENTION POLICY

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

Specifically, records relating to arbitration and conciliation proceedings, including case documents and party communications, may be retained for the period required under applicable dispute resolution laws (such as the Arbitration and Conciliation Act, 1996) and statutory limitation periods. Once data is no longer needed, it will be securely deleted or permanently anonymized.

9. DATA SECURITY

  1. We implement robust technical, physical, and administrative measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

  2. Data transmission across our website is secured using SSL encryption.

  3. Access to personal and sensitive information is strictly restricted to authorized personnel and contractors with a legitimate "need-to-know" basis.

  4. You are responsible for safeguarding your account credentials and ensuring secure access to your devices.

10. DATA BREACH NOTIFICATION

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authority as required under applicable law (including but not limited to CERT-IN. Notification will be made within the timeframes prescribed by law (such as the DPDPA 2023) and will include the nature of the breach, the categories and approximate number of individuals affected, the likely consequences of the breach, and the measures taken or proposed to address it.

11. YOUR RIGHTS AS A DATA SUBJECT

 

Depending on the jurisdiction in which you reside, you possess legally enforceable rights over your personal data. These may include the right to:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request the correction of inaccurate or incomplete data.

  • Erasure: Request the erasure of your data where it is no longer necessary for the purpose collected ("Right to be Forgotten").

  • Restriction: Request the restriction of, or object to, certain types of processing.

  • Portability: Request the transfer of your data to another organization.

  • Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.


12. CHILDREN'S PRIVACY

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from such individuals without verifiable parental consent.

13. LINKS TO THIRD-PARTY SITES

Our website may contain links to third-party sites. We are not responsible for their privacy practices or policies. We encourage you to review their respective privacy policies when visiting these sites.

14. DISPUTE RESOLUTION AND ARBITRATION

Any /all disputes, difference or claims arising out of this Privacy Policy shall be adjudicated through Arbitration. The venue and seat of such arbitration shall be at Mumbai, Maharashtra and the proceedings shall be conducted in keeping with the provisions of Arbitration and Conciliation Act, 1996 or such statutory amendments thereof. The language of the proceedings shall be English. .

15. GRIEVANCE REDRESSAL OFFICER

In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any concerns or complaints regarding the processing of your personal data.

If you have any grievance relating to the collection, use, storage, or disclosure of your personal information, please contact our Grievance Officer:

Name: Grievance Officer

Designation: Grievance Officer

Email Address: grievance@adredge.com

Phone Number: +91 9110895656

We will acknowledge your complaint within 24 hours of receipt and strive to resolve it within 30 days.

 

16. CONTACT DETAILS

 

For general privacy inquiries, managing your data preferences, or exercising your data rights, please reach out to us at:

Company Name: Frugal Scientific Pvt Ltd

Mobile No: +91 9110895656

Email: contact@adredge.com

Address: Frugal Scientific Pvt Ltd, #301/302, 3rd Floor, Saket Callipolis, Sarjapur Main Rd, Doddakannelli, Bengaluru, 560035, Karnataka

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