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Online Conciliation
Resolving Disputes Efficiently Through Digital Dialogue
adrEdge’s Online Conciliation service offers a structured, confidential, and flexible dispute resolution mechanism that enables parties to resolve disputes amicably without resorting to litigation or arbitration. Conducted entirely through a secure digital platform, this process ensures speed, convenience, and cost-efficiency while preserving business and personal relationships.
What is Online Conciliation?
Online Conciliation is a voluntary, non-adjudicatory dispute resolution process where a neutral conciliator assists the parties in reaching a mutually acceptable settlement. Unlike arbitration or litigation, the conciliator does not impose a decision but facilitates constructive dialogue between the parties.
This process is recognised under the Arbitration and Conciliation Act, 1996, making settlements legally enforceable when formalised.
Fully Digital Process
All stages, from initiation to settlements all are conducted online, eliminating geographical barriers and enabling participation from anywhere.
Neutral Expert Conciliators
adrEdge empanels experienced professionals who guide discussions, identify issues, and assist in bridging gaps between parties.
Confidential & Secure
All communications and documents are protected through secure systems, ensuring complete confidentiality of proceedings.
Flexible & Party-Centric
Sessions are scheduled at the convenience of the parties, with a focus on collaborative problem-solving rather than adversarial positioning.
Legally Recognised Outcomes
Settlements reached through conciliation can be formalized into binding agreements with legal validity.
Camp Schedule 2025
Regular camps scheduled across major financial centers in India to ensure accessibility for all stakeholders.
Mumbai
Next Camp:
15th January 2025
Monthly
Delhi
Next Camp:
22nd January 2025
Monthly
Bangalore
Next Camp:
8th February 2025
Bi-monthly
Chennai
Next Camp:
12th February 2025
Bi-monthly
Kolkata
Next Camp:
5th March 2025
Quarterly
Hyderabad
Next Camp:
18th March 2025
Quarterly
Process Flow
Initiation
A party submits a request for conciliation through adrEdge’s platform. The other party is notified and invited to participate.
Appointment of Conciliator
A neutral conciliator is appointed based on the nature of the dispute and mutual consent of the parties.
Exchange of Information
Parties submit relevant documents, claims, and responses digitally for review.
Conciliation Sessions
Virtual sessions are conducted where the conciliator facilitates discussions, explores settlement options, and assists parties in negotiating terms.
Settlement Agreement
Upon reaching consensus, a settlement agreement is drafted and executed, concluding the process.
Key Benefits
Digital conciliation camps offer a unique approach to mass dispute resolution that benefits both financial institutions and their customers.
Faster resolution compared to litigation and arbitration
Cost-effective and resource-efficient
Eliminates the need for physical presence
Preserves commercial and personal relationships
Reduces legal risk and uncertainty
Encourages mutually beneficial outcomes
Suitable For
Commercial and contractual disputes
Banking and financial matters
Consumer disputes
Employment and workplace conflicts
Partnership and business disagreements